All orders are dispatched within 24 hours after we have received your payment. Parcels are shipped via UPS and include a tracking service. Parcels are delivered without signature and placed in a UPS dropoff location if the delivery was not successfull.
Shipping fees are calculated at checkout and are relative to your country and location. We recommend grouping items in a single order as multiple shipping fees will be applied for multiple orders.
Items are shipped in their original packaging and are well protected.
Returns
Any return request is to be made within 14 days or receiving your items.
Exchanges : Please contact us at [email protected] and inform us of the order number, item, and size you wish to return, and the size you wish to receive back. We will then send you a prepaid return slip that needs to be attached to the return parcel and dropped off at a UPS location. UPS dropoff locations can be found here : https://www.ups.com/dropoff.
Returns for refund : If you are not satisfied with your product, you may return it, at your charge, to the address that will be provided to you after you have emailed us at [email protected]. Please state the reason for return and the item you wish to return. Upon receiving your items back, Bowtex will inspect them and issue a refund within 3 working days. All items returned need to come with their original packaging and labeling.
